FAQ
Whether you have a question about our products, need personalized haircare advice, or simply want to learn more about MEORO, our team is here to help. Every conversation is the beginning of a better haircare journey.
Domande Frequenti
WILL I RECEIVE A PURCHASE CONFIRMATION EMAIL?
As soon as you complete your purchase, you'll receive a confirmation email with a summary of your order and your shipping address. Once your order ships, you'll receive an email with a tracking link.
WHEN WILL I RECEIVE THE ITEMS I PURCHASED?
Depending on your postcode, your purchases will be delivered within 3-5 business days of placing your order (excluding weekends and holidays). We strive to meet our estimated delivery times, but during busy periods, delivery times may vary slightly.
ORDER CANCELLATION, RETURN POLICIES AND REFUNDS
You can cancel your order before it ships. Once processed, you can return it up to 15 days after purchase. A full refund will be issued upon receipt of the returned item, provided it is in its original condition. Shipping costs are the customer's responsibility.
RETURNING A DEFECTIVE OR WRONG ITEM
If you wish to return an item because it is in poor condition, incorrect, or defective, please contact customer service via the contact form.
Correspondence
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Slow letters from Bologna. Chapters on hair, on ingredients, on the quiet objects that shape a life.