Terms and Conditions of Service

The website www.meoro.luxury (the “Website”) is operated by MEORO COSMETICS S.R.L., with registered office at Corso Magenta, 46 – 20123 Milan (MI), Italy, tax ID 10519850969, VAT number 10519850969, REA number MI-2537800, share capital €53,125.00, email hello@meoro.luxury, (hereinafter, the “Seller”).

These General Terms and Conditions of Sale govern the offer and online sale of the products available on the Website.

These terms are intended for consumers, that is, individuals who make purchases for purposes unrelated to any business, commercial, craft, or professional activities they may engage in.

Any purchases made by professionals or businesses may be subject to different terms and conditions and do not benefit from the mandatory protections provided for consumers.

The Seller ships to the following countries: Austria, Belgium, Bulgaria, Canada, Cyprus, Croatia, Denmark, the United Arab Emirates, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Oman, the Netherlands, Poland, Portugal, Qatar, the United Kingdom, Romania, Slovenia, Spain, the United States of America, Sweden, Switzerland, and Hungary.

For shipments outside the EU, any duties, import taxes, and customs charges are the responsibility of the Customer and may be requested by customs authorities or the carrier at the time of import.

The essential characteristics of the products are described in their respective product sheets. The images are for illustrative purposes only; colors and details may vary slightly depending on the device used or due to packaging updates, without affecting the essential characteristics of the product.

Before submitting the order, the Customer may review the product, the quantity, the total price including taxes, shipping costs, and any other applicable charges, the payment methods, the delivery terms, the right of withdrawal, and the duration of the contract.

To make a purchase, the Customer selects the products, adds them to the shopping cart, enters the required information, chooses the delivery and payment options, reviews the summary, and submits the order by clicking the button that clearly indicates the obligation to pay.

The order constitutes a contractual offer by the Customer. The contract is deemed concluded when the Customer receives the Seller’s order confirmation at the specified email address. The confirmation summarizes the products purchased, prices, fees, delivery address, and the main applicable terms and conditions. The Seller may refuse to accept or cancel the order in the event of unavailability, an obvious pricing error, suspicion of fraud, or the inability to authorize payment, and will refund any amounts collected without undue delay.

The availability information shown on the Website is updated regularly but may change during the purchase process. If one or more products are unavailable after the order is placed, the Seller will notify the Customer without undue delay and refund the amounts corresponding to the unavailable products, unless the Customer accepts an alternative solution proposed by the Seller.

Prices are listed in euros (€) and, for sales to consumers in Italy and the EU, include VAT where applicable. Shipping charges and other costs are shown separately before the order is submitted. The Seller may change prices at any time; however, the price shown to the Customer at the time of the order remains valid.

The invoice is issued at the Customer's request, which must be made at the time of the order, based on the tax information provided.

The following payment methods are accepted: Visa, Mastercard, American Express, and Maestro; PayPal; Shop Pay; Apple Pay; Google Pay; Bancontact. Payments are processed through payment service providers that apply their own terms and security measures. The Seller does not store complete payment card information, except as may be permitted and securely handled by authorized providers.

Orders are normally processed within 3 business days. Estimated delivery times are as follows: Italy: 3–5 days; European Union: 3–5 days; and non-EU countries: United Kingdom: 5–8 days; Switzerland: 5–8 days; United Arab Emirates, Kuwait, Oman, Qatar: 15 days; United States of America, Canada: 5–8 days. Unless otherwise agreed, delivery will in any case take place within the time limit provided for by applicable law and, for EU consumers, no later than thirty days from the conclusion of the contract.

The Customer must provide a complete and accessible address and inspect the package upon delivery. Delays caused by the carrier, customs inspections, or events beyond the Seller’s reasonable control will be communicated as soon as they are known and handled in accordance with the consumer’s mandatory rights.

For the consumer, the risk of loss or damage to the products passes when the Customer—or a third party designated by the Customer other than the carrier—takes physical possession of the products, except as provided by law.

The consumer Customer has the right to cancel the contract, without providing a reason, within fourteen days from the day on which the Customer or a third party designated by the Customer—other than the carrier—takes physical possession of the products. If multiple products are ordered in a single order and delivered separately, the period begins on the date of delivery of the last product; for goods consisting of multiple lots or pieces, the period begins on the date of delivery of the last lot or piece.

To exercise the right of withdrawal within the time limit, the Customer must send an explicit statement to hello@meoro.luxury, using—though not required to use—the attached standard form.

The Customer may also exercise the right of withdrawal using the dedicated online withdrawal feature, which is easily accessible on the Website. The Seller will send a confirmation of receipt on a durable medium without undue delay.

In the event of a valid withdrawal, the Seller will refund all payments received from the Customer, including standard shipping costs. Any additional costs resulting from the choice of a delivery method other than the least expensive standard option offered will not be refunded. The refund will be issued without undue delay and in any case within fourteen days from the date on which the Seller is notified of the decision to withdraw, using the same payment method as the original transaction, unless otherwise expressly agreed, and at no cost to the Customer.

The Seller may withhold the refund until it has received the products or until the Customer provides proof that they have been returned, whichever comes first.

The Customer must return the products to Meoro c/o WSG Logistics S.r.l., Via Giovanni Falcone 35, 20080 Vernate (MI), Italy, without undue delay and in any case within fourteen days of notifying the withdrawal. The deadline is met if the shipment is sent before the deadline expires.

The direct cost of the return is the responsibility of the customer.

We recommend using a trackable shipping method. The Customer is liable only for any reduction in value resulting from handling beyond what is necessary to determine the nature, characteristics, and functioning of the products.

In the cases provided for in Article 59 of the Consumer Code, the right of withdrawal does not apply, among other things, to goods made to measure or clearly personalized, and to sealed goods that cannot be returned for reasons of hygiene or health protection and that have been opened after delivery.

For cosmetics and hair care products, this exclusion applies only when the legal requirements are actually met. A product that has simply been examined without removing or altering a hygiene seal does not automatically lose the right of withdrawal. This provision does not limit rights related to defective, damaged, non-conforming, or incorrectly delivered products.

Customers are asked to promptly report any visible damage, incorrect items, or missing items—preferably within 2 days of delivery—by emailing hello@meoro.luxury and including the order number and relevant photographs. This policy does not limit the rights provided under the statutory warranty.

Consumers are covered by the statutory warranty of conformity provided for in Articles 128 et seq. of the Consumer Code. The Seller is liable for any lack of conformity existing at the time of delivery and becoming apparent within the period prescribed by law. In the event of a defect, the Customer is entitled to the remedies provided for by applicable law, in accordance with the conditions and priorities established by law, at no cost.

To request assistance, the Customer may contact hello@meoro.luxury, providing the order number, a description of the problem, and, if applicable, photographs. This is without prejudice to any additional rights provided by expressly stated commercial warranties.

Products must be used in accordance with the label, warnings, and instructions. Customers are advised to check the ingredients and directions before use and to discontinue use in the event of an adverse reaction, consulting a healthcare professional when appropriate. The information on the Website is not a substitute for medical advice.

The Seller does not exclude or limit any liability that cannot be excluded or limited by law. To the extent permitted, the Seller is not liable for service disruptions attributable to third parties, force majeure, misuse of the products, or incorrect data provided by the Customer. Nothing in these terms and conditions affects the consumer’s mandatory rights.

Trademarks, distinctive marks, text, images, graphics, and content on the Site are protected by applicable law and may not be reproduced, distributed, or used without authorization, except as permitted by law.

Personal data is processed in accordance with the Privacy Policy published on the Website. Information about cookies and similar technologies is contained in the Cookie Policy. These documents must be read separately and are not superseded by these Terms and Conditions.

For inquiries or complaints, the Customer may contact hello@meoro.luxury. The Seller undertakes to respond within 2 business days, subject to any mandatory time limits provided by law.

These Terms and Conditions are governed by Italian law, without depriving consumers residing in another country of the mandatory protections provided by the law of their country of residence. For any dispute with a consumer, the court with jurisdiction is that of the consumer’s place of residence or domicile, where provided for by applicable law. For professional buyers, the exclusive venue is the COURT OF MILAN, ITALY, unless otherwise required by mandatory law.

The Seller may update these Terms and Conditions. The version published on the Website at the time the order is placed applies to each order. Should any provision be invalid or unenforceable, this shall not affect the validity of the other provisions.

These Terms and Conditions are available in Italian and English. In the event of any discrepancy between the language versions, the Italian version shall prevail to the extent permitted by applicable law and without prejudice to the consumer’s mandatory rights.