Shipping, Returns, and Refunds

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed on weekends, holidays, or during promotional periods are processed starting on the next business day.

If a product is temporarily out of stock or there are other issues preventing shipment, the customer will be contacted at the email address provided during the purchase.

Once the order has been handed over to the courier, the estimated delivery times are:

• Italy: 2–4 business days;
• European Union countries: 3–7 business days;
• United Kingdom and Switzerland: 4–8 business days;
• United States: 4–10 business days;
• Other countries: 5–12 business days.

The delivery times listed are estimates and are calculated from the time of shipment, not from the order date.

Delays caused by the carrier, customs inspections, holidays, weather conditions, strikes, or events beyond the control of Meoro Cosmetics S.r.l. may result in longer delivery times.

Shipping costs are calculated based on the destination, value, and details of the order, and are clearly displayed during checkout, before you confirm your purchase.

Any promotions or thresholds for free shipping will be listed directly on the website or during checkout.

When the order is shipped, the customer receives a confirmation email containing, when available, the tracking number or link to track the delivery.

It may take a few hours for tracking to become available on the carrier's website.

For shipments made outside the European Union, the recipient may be required to pay customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise specified during checkout, these amounts are not included in the price of the products or in the shipping costs and are the responsibility of the recipient.

Meoro Cosmetics S.r.l. cannot predict or determine in advance the amount of any fees that may be charged by local authorities.

The customer must carefully verify the shipping address before confirming the order.

If the order has not yet been shipped, you can request a correction by promptly emailing hello@meoro.luxury. We cannot guarantee that the change will be possible once order fulfillment has begun.

Any costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer, to the extent permitted by law.

If the recipient is not home, the courier may make another delivery attempt or leave the package at a pickup location.

If the order is returned to Meoro due to an incorrect address, failure to pick up the order, or unjustified refusal of delivery, we may refund the value of the returned products, minus any shipping and return costs incurred, to the extent permitted by applicable law.

If the package arrives visibly damaged, we recommend that you accept it with reservations or refuse delivery, whenever possible.

To enable us to respond quickly, we ask that customers report any damage, missing items, or issues by emailing hello@meoro.luxury and attaching:

• order number;
• photographs of the outer packaging;
• photos of the shipping label;
• photos of the products received.

Prompt reporting facilitates the handling of the matter with the carrier and does not limit the rights granted to the consumer by law.

For information regarding an order or a shipment, please contact:

Meoro Cosmetics S.r.l.
Corso Magenta 46, Milan, Italy
VAT Number and Tax ID: 10519850969
Email: hello@meoro.luxury

The consumer may cancel the purchase, without having to provide any reason, within 14 calendar days from the day the product was received.

If a single order is delivered in separate shipments, the period begins on the day the consumer receives the last item.

To exercise your right of withdrawal, you must send a clear notice to hello@meoro.luxury or to the

The request must include:

• the customer's first and last name;
• order number;
• products you wish to return;
• Statement of intent to cancel the purchase.

You are not required to provide a reason for the return.

After notifying us of their intention to cancel, the customer must return the products within the following 14 days.

Before shipping your return, you must wait for instructions from Meoro. The address to which you should send the package will be provided via email and may differ from the company’s registered office.

Products must be returned:

• intact and not used beyond what is necessary to verify their nature and characteristics;
• complete with packaging, case, accessories, and any free gifts received;
• properly packaged to prevent damage during shipping;
• with intact seals and hygiene protection, if any.

The customer is responsible for any loss in value resulting from handling the product in a manner other than that necessary to verify its nature, characteristics, and functionality.

For health and hygiene reasons, the right of withdrawal may be excluded for products delivered in sealed packaging that have been opened after delivery and that, by their nature, are not suitable for return.

Consequently, used cosmetic products, or those that have been opened or are missing their original seal or hygienic protection, cannot normally be accepted when the conditions established by law apply.

This exclusion does not apply to products that are defective, damaged, or do not match the order.

In the event of cancellation due to a change of mind, the customer is responsible for the direct costs of returning the item.

The customer can choose the shipping method, but we recommend using a trackable option and keeping the receipt until the refund is processed.

Meoro is not liable for returned packages that are lost or damaged during shipping arranged directly by the customer.

If the product you receive is incorrect, defective, damaged, or does not match your order, Meoro Cosmetics S.r.l. will cover the costs associated with the return, in accordance with the instructions provided to you.

In the event of a validly exercised right of withdrawal, the following will be refunded:

• the price of the returned products;
• the shipping costs for the standard delivery method initially proposed, when required by law.

Any additional costs incurred by the customer for a delivery method that is more expensive than standard delivery will not be refunded.

The refund will be processed using the same payment method used for the purchase, unless otherwise agreed with the customer, and in any case without any additional costs to the consumer.

Meoro may suspend the refund until the products are received or until the customer provides proof that they have been shipped, whichever comes first.

Once we receive the return, the products will be inspected. The customer will receive a notification confirming that the return has been accepted and that the refund process has begun.

The time it takes for the amount to become available also depends on the bank or payment provider used.

If a customer receives a product that is damaged, defective, missing, or different from what was ordered, they are asked to contact us promptly at hello@meoro.luxury, specifying:

• order number;
• description of the problem;
• product photos;
• photos of the packaging and the shipping label.

Prompt reporting allows us to take action more quickly and does not limit the rights granted to the consumer under the legal guarantee of conformity.

You do not need to return the product on your own before you receive our instructions.

At this time, we do not offer direct product exchanges. Customers may return the item, provided the conditions are met, and place a new order.

We can only directly process returns for purchases made on www.meoro.luxury.

For products purchased at salons, distributors, marketplaces, or authorized retailers, the customer must contact the entity from which the purchase was made.

Products sent without prior notice or to an address other than the one specified in the instructions may not be properly identified or processed.

We therefore recommend that you always contact hello@meoro.luxury before sending any return shipments.

To request a return or get help:

Meoro Cosmetics S.r.l.
Corso Magenta 46, Milan, Italy
VAT Number and Tax ID: 10519850969
Email: hello@meoro.luxuryt