FAQ
Whether you have a question about our products, need personalized hair care advice, or simply want to learn more about MEORO, our team is here to help. Every conversation is the start of a better hair care journey.
Frequently Asked Questions
WILL I RECEIVE A PURCHASE CONFIRMATION EMAIL?
As soon as you complete your purchase, you'll receive a confirmation email with a summary of your order and your shipping address. Once your order ships, you'll receive an email with a tracking link.
WHEN WILL I RECEIVE THE ITEMS I PURCHASED?
Depending on your ZIP code, your purchases will be delivered within 3–5 business days of placing your order (excluding weekends and holidays). We strive to meet our estimated delivery times, but during busy periods, delivery times may vary slightly.
ORDER CANCELLATION, RETURN POLICIES, AND REFUNDS
You can cancel your order before it ships. Once it has been processed, you can return it within 15 days of purchase. A full refund will be issued upon receipt of the returned item, provided it is in its original condition. Shipping costs are the customer's responsibility.
RETURNING A DEFECTIVE OR WRONG ITEM
If you wish to return an item because it is in poor condition, incorrect, or defective, please contact customer service using the contact form.
Correspondence
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