Terms and conditions of service

The website www.meoro.luxury (the "Website") is operated by MEORO COSMETICS S.R.L., with registered office in Corso Magenta, 46 – 20123 Milan (MI), Italy, tax code 10519850969, VAT number 10519850969, REA number MI-2537800, share capital € 53,125.00, email hello@meoro.luxury, (hereinafter, the "Seller").

These General Terms and Conditions of Sale govern the offering and remote sale of products available on the Website.

They are addressed to consumers, i.e., individuals who purchase for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity carried out.

Any purchases made by professionals or businesses may be subject to different conditions and do not benefit from the mandatory protections provided for consumers.

The Seller delivers to the following countries: Austria, Belgium, Bulgaria, Canada, Cyprus, Croatia, Denmark, United Arab Emirates, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Oman, Netherlands, Poland, Portugal, Qatar, United Kingdom, Romania, Slovenia, Spain, United States of America, Sweden, Switzerland, Hungary.

For deliveries outside the EU, any duties, import taxes, and customs fees are the responsibility of the Customer and may be requested by customs authorities or the carrier upon import.

The essential characteristics of the products are described in their respective datasheets. The images are for illustrative purposes; shades and details may vary slightly due to the device used or packaging updates, without affecting the essential characteristics of the product.

Before placing the order, the Customer can check the product, quantity, total price including taxes, delivery costs and any other applicable costs, payment methods, delivery methods, right of withdrawal, and contract duration.

To purchase, the Customer selects the products, adds them to the cart, enters the required data, chooses delivery and payment, verifies the summary, and submits the order using the button that unequivocally indicates the obligation to pay.

The order constitutes a contractual proposal from the Customer. The contract is considered concluded when the Customer receives the Seller's order confirmation at the email address provided. The confirmation summarizes the purchased products, prices, expenses, delivery address, and main applicable conditions. The Seller may not accept or cancel the order in case of unavailability, obvious pricing error, suspected fraud, or inability to authorize payment, refunding any amount received without undue delay.

The availability indicated on the Website is updated regularly but may vary during the purchase process. If one or more products are unavailable after the order, the Seller will inform the Customer without undue delay and refund the amounts for the unavailable products, unless the Customer accepts a different solution proposed.

Prices are expressed in euros (€) and, for sales to consumers in Italy and the EU, include VAT where applicable. Shipping costs and other charges are indicated separately before the order is submitted. The Seller may change prices at any time, without prejudice to the price shown to the Customer at the time of order.

The invoice is issued upon Customer's request, to be made at the same time as the order, based on the tax data provided.

The following payment methods are accepted: Visa, Mastercard, American Express and Maestro cards; PayPal; Shop Pay; Apple Pay; Google Pay; Bancontact. Payment is handled through payment service providers who apply their own terms and security measures. The Seller does not store full payment card details, except as may be permitted and securely managed by authorized providers.

Orders are usually prepared within 3 business days. The estimated delivery times are: Italy: 3-5 days, European Union: 3-5 days and non-EU Countries: United Kingdom: 5-8 days; Switzerland: 5-8 days; United Arab Emirates-Kuwait-Oman-Qatar: 15 days; United States of America-Canada: 5-8 days. Unless otherwise agreed, delivery will in any case take place within the period provided for by applicable law and, for EU consumers, no later than thirty days from the conclusion of the contract.

The Customer must provide a complete and accessible address and check the package upon delivery. Delays caused by the carrier, customs checks or events beyond the Seller's reasonable control will be communicated when known and managed in compliance with the consumer's mandatory rights.

For the consumer, the risk of loss or damage to the products passes when the Customer, or a third party designated by them other than the carrier, takes physical possession of the products, except in cases provided for by law.

The consumer customer has the right to withdraw from the contract, without giving any reason, within fourteen days from the day on which the Customer or a third party designated by him, other than the carrier, acquires physical possession of the products. In the case of multiple products ordered with a single order and delivered separately, the deadline starts from the delivery of the last product; for a good consisting of multiple lots or pieces, from the delivery of the last lot or piece.

To exercise the right of withdrawal within the deadline, the Customer must send an explicit declaration to hello@meoro.luxury, also using, but not necessarily, the attached standard form.

The Customer can also exercise the right of withdrawal through the appropriate online withdrawal function easily accessible on the Website. The Seller will transmit without undue delay a confirmation of receipt on a durable medium.

In the event of a valid withdrawal, the Seller shall refund all payments received from the Customer, including the costs of standard delivery. Additional costs resulting from the Customer's choice of a delivery method other than the least expensive standard delivery offered shall not be refunded. The refund shall be made without undue delay and, in any case, within fourteen days from the date on which the Seller is informed of the decision to withdraw, using the same means of payment as the initial transaction, unless otherwise expressly agreed and without any costs for the Customer.

The Seller may withhold the refund until the products have been received or until the Customer provides proof of having sent them back, whichever occurs first.

The Customer must return the products to Meoro c/o WSG Logistics S.r.l., Via Giovanni Falcone 35, 20080 Vernate (MI), Italy, without undue delay and in any case within fourteen days of notifying withdrawal. The deadline is met if the shipment takes place before the expiry of the period.

The direct cost of returning the goods is borne by the Customer.

We recommend tracked shipping. The Customer is only responsible for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.

In the cases provided for by Article 59 of the Consumer Code, the right of withdrawal is excluded, among others, for goods made to measure or clearly personalised, and for sealed goods that are not suitable for return for hygienic reasons or health protection and that have been unsealed after delivery.

For cosmetic and hair care products, this exclusion only applies when the legal requirements are concretely met. A product merely examined without removal or alteration of a hygienic seal does not automatically lose the right of withdrawal. This provision does not limit rights relating to defective, damaged, non-compliant, or incorrectly delivered products.

The Customer is invited to promptly report, preferably within 2 days of delivery, any visible damage, incorrect or missing products, by writing to hello@meoro.luxury and attaching the order number and useful photographs. This organisational deadline does not limit the rights recognised by the legal guarantee.

The legal guarantee of conformity provided for in articles 128 et seq. of the Consumer Code applies to consumers. The Seller is liable for defects of conformity existing at the time of delivery and appearing within the period provided for by law. In the presence of a defect, the Customer is entitled to the remedies provided for by current legislation, according to conditions and priorities established by law, without charge.

To activate assistance, the Customer can contact hello@meoro.luxury indicating the order number, a description of the problem and, when useful, photographs. Any additional rights offered by expressly indicated commercial guarantees remain unaffected.

Products must be used according to the label, warnings, and instructions. The Customer is advised to check ingredients and directions before use and to discontinue use in case of an adverse reaction, consulting a healthcare professional when appropriate. The information on the Website does not replace medical advice.

The Seller does not exclude or limit liability that cannot be excluded or limited by law. To the extent permitted, it is not liable for disruptions attributable to third parties, force majeure, improper use of the products, or incorrect data provided by the Customer. Nothing in these conditions affects the consumer's inalienable rights.

Trademarks, distinctive signs, texts, images, graphics and contents of the Site are protected by applicable law and cannot be reproduced, distributed or used without authorization, except for uses permitted by law.

Personal data is processed according to the Privacy Policy published on the Website. Information on cookies and similar technologies is contained in the Cookie Policy. These documents must be read separately and are not superseded by these Terms.

For requests or complaints, the Customer can contact hello@meoro.luxury. The Seller undertakes to provide a response within 2 working days, without prejudice to the mandatory terms provided by law.

These Conditions are governed by Italian law, without depriving consumers residing in another country of the mandatory protections provided by the law of their country of residence. For any dispute with a consumer, the competent court is that of the consumer's place of residence or domicile, where provided for by applicable law. For professional purchasers, the exclusive forum is the COURT of MILAN-ITALY, unless otherwise provided by mandatory law.

The Seller may update these Conditions. For each order, the version published on the Website at the time the order is placed shall apply. The invalidity or ineffectiveness of any provision shall not affect the validity of the other provisions.

These Conditions are available in Italian and English. In the event of a discrepancy between the language versions, the Italian version shall prevail to the extent permitted by applicable law and without prejudice to the consumer's mandatory rights.