Shipping, Returns, and Refunds

Orders are usually processed within 1-2 business days after payment confirmation.

Orders placed during weekends, holidays, or promotional periods will be processed starting from the first available business day.

In case of temporary unavailability of a product or other shipping impediments, the customer will be contacted at the email address provided during the purchase.

Once the order has been handed over to the courier, the estimated delivery times are:

• Italy: 2-4 business days;
• European Union countries: 3-7 business days;
• United Kingdom and Switzerland: 4-8 business days;
• United States: 4-10 business days;
• other countries: 5-12 business days.

The times indicated are estimates and start from the moment of shipment, not from the order date.

Any delays caused by the courier, customs checks, public holidays, weather conditions, strikes or events beyond the control of Meoro Cosmetics S.r.l. may extend delivery times.

Shipping costs are calculated based on the destination, value, and characteristics of the order and are clearly displayed during checkout, before purchase confirmation.

Any promotions or free shipping thresholds will be indicated directly on the website or during checkout.

When the order is shipped, the customer receives a confirmation email containing, when available, the tracking number or link to follow the delivery.

Tracking may take a few hours to become active on the courier's website.

For deliveries made outside the European Union, the recipient may be required to pay customs duties, import taxes, or other charges stipulated by the destination country.

Unless otherwise indicated during checkout, these amounts are not included in the product price or shipping costs and remain the responsibility of the recipient.

Meoro Cosmetics S.r.l. cannot foresee or pre-determine the amount of any charges required by local authorities.

The customer is required to carefully check the delivery address before confirming the order.

If the order has not yet been shipped, a correction can be requested by promptly writing to hello@meoro.luxury. We cannot guarantee that the change will be possible after preparation has begun.

Any costs resulting from an incorrect or incomplete address entered by the customer may be charged to the customer, to the extent permitted by law.

If the recipient is absent, the courier may attempt redelivery or leave the package at a collection point.

If the order is returned to Meoro due to an incorrect address, failure to collect, or unjustified refusal of delivery, we may refund the value of the returned products, deducting any shipping and return costs incurred, to the extent permitted by applicable law.

If the package arrives visibly damaged, we recommend accepting it with reservations or refusing delivery, if possible.

To allow us to intervene quickly, we invite the customer to report any damage, missing products, or anomalies by writing to hello@meoro.luxury and attaching:

• order number;
• photos of the outer packaging;
• photos of the shipping label;
• photos of the products received.

Timely reporting facilitates the handling of the case with the courier and does not limit the consumer rights recognized by law.

For information regarding an order or shipment, please contact:

Meoro Cosmetics S.r.l.
Corso Magenta 46, Milan, Italy
VAT and Tax ID: 10519850969
Email: hello@meoro.luxury

The consumer may withdraw from the purchase, without providing any reason, within 14 calendar days from the day on which they received the product.

If a single order is delivered separately, the period begins on the day the consumer receives the last product.

To exercise the right of withdrawal, it is necessary to send, before the deadline, a clear communication to hello@meoro.luxury or to the following address:

The request must contain:

• customer's first name and last name;
• order number;
• products to be returned;
• declaration of intent to withdraw from the purchase.

It is not mandatory to state the reason for the return.

After communicating their intention to withdraw, the customer must return the products within the subsequent 14 days.

Before shipping the return, it is necessary to await instructions from Meoro. The address to which the package should be sent will be communicated via email and may differ from the company's registered office.

Products must be returned:

• intact and not used beyond what is necessary to verify their nature and characteristics;
• complete with packaging, case, accessories, and any free gifts received;
• adequately packed to prevent damage during transport;
• with seals and hygienic protections intact, where present.

The customer is responsible for any decrease in value caused by handling the product in a manner other than that necessary to verify its nature, characteristics, and functioning.

For health protection and hygiene reasons, the right of withdrawal may be excluded for sealed products that have been opened after delivery and which, by their nature, are not suitable for return.

Consequently, cosmetic products that have been used, opened, or are missing their original seal or hygienic protection cannot normally be accepted, when the conditions provided by law apply.

This exclusion does not apply to defective, damaged, or non-conforming products.

In the event of withdrawal due to second thoughts, the direct costs of return are borne by the customer.

The customer can choose the shipping service, but we recommend using a traceable method and keeping the receipt until the refund is completed.

Meoro is not responsible for returned packages that are lost or damaged during transportation arranged directly by the customer.

If the product received is incorrect, defective, damaged or not in conformity with the order, the costs necessary for the return will be borne by Meoro Cosmetics S.r.l., according to the instructions communicated to the customer.

In the event of a validly exercised withdrawal, the following will be refunded:

• the price of the returned products;
• the costs of the standard delivery method initially offered, when due in accordance with the law.

Any additional costs incurred by the customer for a delivery method more expensive than standard delivery will not be refunded.

The refund will be made using the same payment method used for the purchase, unless otherwise agreed with the customer, and in any case without additional costs for the consumer.

Meoro may suspend the refund until the products are received or until the customer proves to have shipped them, if earlier.

Once the return is received, the products will be checked. The customer will receive a notification regarding the acceptance of the return and the initiation of the refund.

The time required for the amount to be available also depends on the bank or payment provider used.

If the customer receives a product that is damaged, defective, missing, or different from the one ordered, they are invited to promptly write to hello@meoro.luxury, indicating:

• order number;
• description of the problem;
• photos of the product;
• photos of the packaging and shipping label.

Prompt reporting allows us to intervene more quickly and does not limit the rights granted to the consumer by the legal guarantee of conformity.

It is not necessary to return the product independently before receiving our instructions.

At the moment, we do not offer direct product exchanges. Customers may return items, when conditions allow, and place a new order.

We can only directly manage returns for purchases made on www.meoro.luxury.

For products purchased from salons, distributors, marketplaces, or authorized retailers, the customer must contact the entity from whom the purchase was made.

Products sent without prior notification or to an address other than the one indicated in the instructions may not be identified or handled correctly.

We therefore recommend always contacting hello@meoro.luxury before shipping any returns.

To request a return or receive assistance:

Meoro Cosmetics S.r.l.
Corso Magenta 46, Milan, Italy
VAT and Fiscal Code: 10519850969
Email: hello@meoro.luxuryt