Terms and Conditions of Service

The website www.meoro.luxury (the "Website") is operated by MEORO COSMETICS S.R.L., with registered office at Corso Magenta, 46 – 20123 Milan (MI), Italy, tax code 10519850969, VAT number 10519850969, REA number MI-2537800, share capital €53,125.00, email hello@meoro.luxury, (hereinafter, the “Seller”).

These General Terms and Conditions of Sale govern the offering and online sale of products available on the Website.

They are intended for consumers, that is, individuals who make purchases for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity they engage in.

Any purchases made by professionals or businesses may be subject to different terms and conditions and do not qualify for the mandatory protections provided to consumers.

The Seller ships to the following countries: Austria, Belgium, Bulgaria, Canada, Cyprus, Croatia, Denmark, United Arab Emirates, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Oman, Netherlands, Poland, Portugal, Qatar, United Kingdom, Romania, Slovenia, Spain, United States of America, Sweden, Switzerland, and Hungary.

For deliveries outside the EU, any duties, import taxes, and customs fees are the responsibility of the Customer and may be requested by customs authorities or the carrier upon import.

The essential characteristics of the products are described in their respective datasheets. The images are for illustrative purposes; colors and details may vary slightly depending on the device used or changes to the packaging, without affecting the essential characteristics of the product.

Before placing an order, the Customer can review the product, quantity, total price (including taxes), shipping costs, and any other applicable charges, as well as payment methods, shipping options, the right of withdrawal, and the contract term.

To make a purchase, the Customer selects the products, adds them to the cart, enters the required information, chooses the delivery and payment options, reviews the order summary, and submits the order using the button that clearly indicates the obligation to pay.

The order constitutes a contractual offer from the Customer. The contract is considered concluded when the Customer receives the Seller's order confirmation at the provided email address. The confirmation summarizes the purchased products, prices, fees, delivery address, and the main applicable terms and conditions. The Seller may refuse to accept or cancel the order in the event of unavailability, an obvious pricing error, suspected fraud, or an inability to authorize payment, in which case the Seller will refund any amount received without undue delay.

The availability listed on the Website is updated regularly but may vary during the purchase process. If one or more products are unavailable after the order is placed, the Seller will notify the Customer without undue delay and refund the amounts for the unavailable products, unless the Customer accepts an alternative solution proposed by the Seller.

Prices are listed in euros (€) and, for sales to consumers in Italy and the EU, include VAT where applicable. Shipping costs and other charges are shown separately before the order is placed. The Seller may change prices at any time, without affecting the price shown to the Customer at the time of order.

The invoice is issued at the Customer's request, which must be made at the same time as the order, based on the tax information provided.

The following payment methods are accepted: Visa, Mastercard, American Express, and Maestro cards; PayPal; Shop Pay; Apple Pay; Google Pay; Bancontact. Payments are processed through payment service providers, which apply their own terms and security measures. The Seller does not store full payment card details, except as permitted and securely managed by authorized providers.

Orders are usually processed within 3 business days. The estimated delivery times are: Italy: 3–5 days; European Union: 3–5 days; and non-EU countries: United Kingdom: 5–8 days; Switzerland: 5–8 days; United Arab Emirates, Kuwait, Oman, and Qatar: 15 days; United States of America and Canada: 5–8 days. Unless otherwise agreed, delivery will in any case take place within the period provided for by applicable law and, for EU consumers, no later than thirty days from the conclusion of the contract.

The Customer must provide a complete and accessible address and inspect the package upon delivery. Delays caused by the carrier, customs inspections, or events beyond the Seller's reasonable control will be communicated as soon as they are known and handled in accordance with the consumer's statutory rights.

For the consumer, the risk of loss or damage to the products passes when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the products, except in cases provided for by law.

The consumer has the right to cancel the contract, without providing any reason, within fourteen days from the day on which the consumer or a third party designated by the consumer—other than the carrier—takes physical possession of the products. In the case of multiple products ordered in a single order and delivered separately, the cancellation period begins on the date of delivery of the last product; for a good consisting of multiple lots or pieces, it begins on the date of delivery of the last lot or piece.

To exercise the right of withdrawal within the deadline, the Customer must send an explicit statement to hello@meoro.luxury, using—but not limited to—the attached standard form.

The Customer may also exercise the right of withdrawal through the appropriate online withdrawal function, which is easily accessible on the Website. The Seller will send a confirmation of receipt on a durable medium without undue delay.

In the event of a valid withdrawal, the Seller shall refund all payments received from the Customer, including the costs of standard delivery. Additional costs resulting from the Customer’s choice of a delivery method other than the least expensive standard delivery offered shall not be refunded. The refund shall be made without undue delay and, in any case, within fourteen days from the date on which the Seller is informed of the decision to withdraw, using the same payment method as the initial transaction, unless otherwise expressly agreed and without any costs to the Customer.

The Seller may withhold the refund until the products have been received or until the Customer provides proof that they have been returned, whichever occurs first.

The Customer must return the products to Meoro c/o WSG Logistics S.r.l., Via Giovanni Falcone 35, 20080 Vernate (MI), Italy, without undue delay and, in any case, within fourteen days of notifying withdrawal. The deadline is met if the shipment is made before the end of the period.

The direct cost of returning the goods is borne by the Customer.

We recommend tracked shipping. The Customer is only liable for any loss in value resulting from handling beyond what is necessary to determine the nature, characteristics, and functionality of the products.

In the cases provided for in Article 59 of the Consumer Code, the right of withdrawal does not apply, among other things, to custom-made or clearly personalized goods, and to sealed goods that are not suitable for return for hygienic reasons or to protect public health and that have been unsealed after delivery.

For cosmetic and hair care products, this exclusion applies only when the legal requirements are specifically met. A product that has merely been examined without removing or altering a tamper-evident seal does not automatically forfeit the right of withdrawal. This provision does not limit rights relating to defective, damaged, non-compliant, or incorrectly delivered products.

The Customer is asked to promptly report—preferably within 2 days of delivery—any visible damage, incorrect, or missing products by writing to hello@meoro.luxury and attaching the order number and relevant photographs. This organizational deadline does not limit the rights granted by the statutory warranty.

The legal guarantee of conformity provided for in Articles 128 et seq. of the Consumer Code applies to consumers. The Seller is liable for defects of conformity that exist at the time of delivery and become apparent within the period provided for by law. In the event of a defect, the Customer is entitled to the remedies provided for by current legislation, in accordance with the conditions and priorities established by law, at no charge.

To request assistance, the Customer may contact hello@meoro.luxury, providing the order number, a description of the problem, and, if applicable, photographs. Any additional rights provided by expressly stated commercial warranties remain unaffected.

Products must be used in accordance with the label, warnings, and instructions. Customers are advised to check the ingredients and directions before use and to discontinue use in the event of an adverse reaction, consulting a healthcare professional when appropriate. The information on the Website is not a substitute for medical advice.

The Seller does not exclude or limit liability that cannot be excluded or limited by law. To the extent permitted, the Seller is not liable for disruptions attributable to third parties, force majeure, improper use of the products, or incorrect data provided by the Customer. Nothing in these terms and conditions affects the consumer’s inalienable rights.

Trademarks, distinctive signs, text, images, graphics, and content on the Site are protected by applicable law and may not be reproduced, distributed, or used without authorization, except as permitted by law.

Personal data is processed in accordance with the Privacy Policy published on the Website. Information about cookies and similar technologies is provided in the Cookie Policy. These documents must be read separately and are not superseded by these Terms.

For requests or complaints, the Customer may contact hello@meoro.luxury. The Seller agrees to respond within 2 business days, without prejudice to the mandatory timeframes established by law.

These Terms and Conditions are governed by Italian law, without depriving consumers residing in another country of the mandatory protections provided by the law of their country of residence. For any dispute with a consumer, the competent court is that of the consumer’s place of residence or domicile, where provided for by applicable law. For professional purchasers, the exclusive forum is the COURT OF MILAN, ITALY, unless otherwise provided by mandatory law.

The Seller may update these Terms and Conditions. For each order, the version published on the Website at the time the order is placed shall apply. The invalidity or ineffectiveness of any provision shall not affect the validity of the other provisions.

These Terms are available in Italian and English. In the event of a discrepancy between the language versions, the Italian version shall prevail to the extent permitted by applicable law and without prejudice to the consumer's mandatory rights.